How-to-respond-negative-restaurant-review
Customer Loyalty Programs, Customer Retention, Restaurant Marketing & Management

How to Deal with Negative Online Reviews of Restaurant?

What is the factor that influences a diner’s decision-making process while searching for a restaurant? Several studies have examined that social media and online review impact on customer restaurant selection process and the following attributes are food quality, services, the atmosphere, and price. Did you know? 65% of negative reviews…

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